For delivered products by MadMixtress Eliquid, only the warranty as established by the manufacturer of the products, is applicable. 
Please see our Product Warranty below.

MadMixtress Eliquid can only be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of MadMixtress Eliquid.

MadMixtress Eliquid is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover. If MadMixtress Eliquid is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage. Circumstances which, in any case, cannot be attributed to MadMixtress Eliquid are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by sub contractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of MadMixtress Eliquid except by malicious intent or serious fault.

The legal responsibility of MadMixtress Eliquid as established by law is unimpeded by the contents of these articles.
Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented , has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; * damage that has been caused by malicious intent, serious fault or by negligence. All warranty returns will need to be paid by the purchaser and MadMixtress Eliquid will not cover shipping back to our warranty department for DOA or warranty items full stop.

  • The warranty period starts once the product has been posted to the purchaser.
  • The warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
  • The warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
  • The warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
  • The warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
  • The warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.

Product warranty (refund and replacement).

Electronic cigarettes and Eliquids are consumable products and their performance and longevity is directly related to the care and maintenance provided by the purchaser. It is the purchasers responsibility to ensure they care and maintain their personal vaporising devices and accessories.

MadMixtress Eliquid supplies quality manufactured products. These products have been trialed and stringently tested in the appropriate laboratory and factory environments to reduce the risk of faulty product lines. 

Eliquid returns.

No warranty is offered on an eliquid flavour if it does not suit to taste. As taste is subjective, it is difficult to suit a juice to every persons needs so a MadMixtress Eliquid warranty on flavour cannot be not offered. Faulty Liquids will be handled on a case by case basis as deemed necessary by MadMixtress Eliquid. E Liquid ordered in error cannot be returned and no refund/credit or replacement will be provided.

By placing an order with MadMixtress Eliquid, you have agreed to the Warranty and Returns policy explained above.

If you have a faulty product from MadMixtress Eliquid or require more information on your warranty, please CONTACT US prior to returning your product.